Privacy Policy
Last Updated: September 26, 2025
At MyKargoLink Ltd, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal and business data when you use our logistics marketplace, website, mobile applications, and related services (collectively referred to as the “Services”).
By using MyKargoLink, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
a. Information You Provide
- Account Details – name, company name, phone number, email, and password.
- Business Documentation – company registration, insurance, and licensing details.
- Shipment Data – cargo details, pickup and delivery addresses, and scheduling information.
- Driver Information – verified identity, licenses, vehicle registration, and safety records.
- Financial Information – payment methods, invoices, and transaction history.
- Marketplace Participation – ratings, feedback, training enrollments, and certification data.
b. Information Collected Automatically
- Device & Usage Data – IP address, browser type, login history, and activity logs.
- Location Data – GPS tracking from drivers for route optimization and delivery visibility.
- Cookies & Analytics – site behaviour, preferences, and performance metrics.
c. Information from Third Parties
- Verification Providers – identity and compliance checks.
- Business Partners – payment processors, logistics partners, and training providers.
- Public Sources – industry directories and regulatory records.
2. How We Use Your Information
- Operate the Marketplace – connect shippers, transporters, and drivers.
- Enhance Safety & Compliance – conduct verification, monitor activity, and detect fraud.
- Process Payments – manage billing, invoicing, and accounting functions.
- Improve Transparency – provide real-time shipment tracking and performance insights.
- Develop New Features – enable AI-powered matching and platform enhancements.
- Communicate Updates – send notifications, support messages, and promotional content.
- Fulfill Legal Obligations – comply with law enforcement, tax, or regulatory requirements.
3. How We Share Information
We share your data responsibly and only when necessary. We never sell your personal data to third parties.
- With Your Consent – for shipments, collaborations, or platform partnerships.
- With Service Providers – such as hosting platforms, payment processors, and IT vendors.
- With Logistics Partners – to complete delivery operations or training services.
- For Legal Reasons – to respond to valid legal processes or enforce our rights.
- During Business Transfers – in case of merger, acquisition, or restructuring.
10. Contact Us
For questions, concerns, or data requests, please contact:
- MyKargoLink Ltd
- 📧 support@mykargolink.com
- 📧 info@mykargolink.com
- 📞 +263 77 9144 386
- 🌍 www.mykargolink.com